Terms and Conditions
Risks and liability
By booking a hike with us (Urban Hiking) you (the Guest) understand and accept that there are risks, dangers and hazards associated with hiking, including but not limited to: traffic (cars, bikes, trams), uneven surfaces, weather (heat or cold, wind or rain), snakes, mosquitoes. These may result in injury or illness including, but not limited to bodily injury, disease, strains, fractures, partial and/or total paralysis, death or other ailments that, could cause serious disability. As a Guest on our hikes you agree to assume all risks and dangers and all responsibility for any losses and/or damages, and take complete and total responsibility for your behaviour, wellbeing and health during the hike. You agree to hold neither Urban Hiking, nor its staff or contractors in any way liable should any harm come to you during a hike.
Urban Hiking has public liability insurance to the value of $20 million in the unlikely event that an incident occurs on one of our hikes. We have this purely as a precaution and always manage our hikes to minimise risk to our Guests. As a Guest you must obey the relevant laws when walking in Victoria and should make yourself aware of these prior to arrival in Melbourne. Guests are required to follow the guide’s instructions at all times and not create a hazard at any time.
Personal loss or injury
Although every effort is made, Urban Hiking shall not be liable for any illness, injury, damages, loss, delay or failure to join the hike that may occur due to factors beyond our control. By booking a hike with us you assume all risks and dangers and all responsibility for any losses and/or damages that may arise during your participation in a hike with us.
We highly recommend all Guests have travel insurance coverage.
Variations and cancellations
Urban Hiking retains the right to alter routes, itineraries, fares, days of operation or cancel hikes if unforeseen circumstances occur.
In some cases Urban Hiking may require minimum numbers to run a hike. If these numbers have not been met for a particular day, Urban Hiking retains the right to offer the Guest the option of an alternative day or itinerary, or a full refund if Urban Hiking cancels the hike.
For cancellations, please contact us more than 72 hours before departure time to avoid being charged the full tour fee. No-shows will be charged the full price. Cancellations made more than 72 hours prior to departure will be fully refunded.
We hike rain, hail or shine, however Guests will receive a full refund or credit in case of Urban Hiking’s cancellation due to extreme weather or other unforeseen circumstances.
Children are permitted on some hikes, however due to the nature and length of hikes, it may not be recommended. Please check with us for recommendations.
Fitness and medical concerns
As a Guest it is your responsibility to ensure that you are physically fit enough to participate in a hike with us. If you have any questions about fitness levels required, please ask us before you book a hike, because by booking a hike with us you represent to us that you are physically fit and capable of participating, and there are no health-related reasons or problems which may preclude your participation in the hike.
Food allergies or medical concerns should be advised at time of booking or at least 72 hours prior to the commencement of the hike. Where food is offered as part of a hike, it is the total responsibility of the Guest to assess whether its contents may cause you harm or illness. Urban Hiking takes no responsibility for packaged or third-party provided food or beverages.
Communication and photography
You agree to allow us to use photographs, quotes and video footage captured on your hike for promotional purposes, within our website and social media platforms. If you don’t wish to have your photograph featured, please make this clear to us on the day of your hike verbally. Should there be any promotional material used without your consent that you would like removed please inform us so we can take action.